Atmost care is taken to define customer requirement & complaint by providing prompt and proper corrective actions thereby keep him satisfied. In fact, not only suggestions / complaints are also invited from the customers periodically to find out whether they are satisfied with the performance of product, timely supplies, packing & dispatch, behavior and attitude of the concerned persons towards them and also whether they are sincerely satisfied with the corrective actions taken.
At “UNNATI”, customer is the focus of all the activities running at all levels at all times. Prior to sales inquiries are promptly answered for all the techno-commercial details and after sales-service are adequately handled.
After – sales service are maintained by providing comprehensive service contracts and state-of-the-art repair setup facility. The facility maintains storage of necessary spare parts of the products to cope up with emergency situations.
Moreover, utmost care is taken to fulfill customer requirements and resolve their complaints by providing correct information and taking necessary actions to keep them satisfied.
Regular feedback from customers is invited and encouraged in order to maintain their satisfaction with the performance of our products and the services we provide.