In order to maintain the highest quality and performance of our pump sets the company has facility of ultra-modern testing and inspection instruments installed which regularly monitors all the products manufactured.
We have electronic flow-meter in the computerized testing laboratory which provides unique facility of testing three pumps simultaneously.
Customer Focus :
At Unnati, customer is focus of attention for all activities at all level and every care is taken to see him delighted. His enquiry prior to sales is promptly responded for techno-commercial details and after sales-services so that he develop confidence in the product and services.
Atmost care is taken to define customer requirement & complaint by providing prompt and proper corrective actions thereby keep him satisfied. In fact, not only suggestions / complaints are also invited from the customers periodically to find out whether they are satisfied with the performance of product, timely supplies, packing & dispatch, behavior and attitude of the concerned persons towards them and also whether they are sincerely satisfied with the corrective actions taken.
Customer Satisfaction Measurement Level :
The company has also derived a system to measure customers satisfaction level at regular interval. The corrective actions and their effect are also monitor religiously and regularly.
Unnati Pumpsets are approved and registered with almost all reputed governments. departments & agencies of various states. The company also promptly arrange for approval & registration with other governments. / semi-govt. departments on dealer’s recommendation / proposal, if found viable.
An IS / ISO 9001:2000 Company :
Unnati Pumps Pvt. Ltd. has privilege to become first SSI Unit manufacturing Submersible Pumpsets to obtain International Quality System Certification way back 0n 15th. August 1995 from Bureau of Indian Standards Accredited by Raad Voor-De-Accreditatie, Netherlands.
BIS Certification Mark Licence :
The company has been granted BIS Certification Mark Licence covering 219 Nos.of Submersible Pumpset models by Bureau of Indian Standards for ISI marking.